Thank you for shopping at Eve and Garden. We take great pride in our natural skincare and organic hair care products. Because our products are personal care items, we maintain strict health and hygiene standards.

Please read our policy regarding returns and refunds below.

1. Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Damaged or Faulty Items

If your product arrives damaged, broken, or is faulty, we want to make it right.

  • Please contact us at info@eveandgarden.com within 7 days of receiving your order.

  • Include your order number and clear photos of the damaged or faulty product.

  • Once verified, we will arrange for a replacement to be sent out immediately or issue a full refund to your original payment method.

3.Allergy Disclaimer

At Eve and Garden, we carefully formulate our products using natural, high-quality ingredients. However, every individual’s skin and hair are unique, and sensitivities or allergic reactions may occur.

We strongly recommend that you:

Read the full product description, ingredient list, and disclaimer before purchasing.
Perform a patch test at least 24 hours before first use, especially if you have sensitive skin, allergies, or underlying skin conditions.

Important: By purchasing our products, you acknowledge that you have reviewed the ingredients and understand that Eve and Garden cannot accept responsibility for allergic reactions, sensitivities, or adverse effects resulting from individual allergies or ingredient intolerances.

4. Change of Mind

Due to hygiene and the organic nature of our personal care items, we do not offer returns, exchanges, or refunds for a simple change of mind once an order has been shipped. We encourage you to read the ingredient lists carefully before purchasing if you have known sensitivities.

5. How to Initiate a Return

If you meet the criteria for a damaged or faulty claim:

  1. Email us at info@eveandgarden.com with your order number and details.

  2. If a physical return is required, we will provide you with the return shipping address.

  3. Note: Unless the item is faulty or damaged, customers are responsible for paying their own return shipping costs.

Contact Us

If you have any questions about our policy or need help with an order, please reach out: