Last Updated: July 2026

At Eve & Garden, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website eveandgarden.com (and its staging variants) and purchase our organic hair care and natural skincare products.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our store. This includes:

  • Identity & Contact Data: Your name, shipping address, billing address, email address, and phone number.

  • Transaction Data: Details about products you have purchased from us and payment processing information (processed securely via our third-party payment gateways; we do not store your raw credit card details).

  • Technical & Usage Data: Your IP address, browser type, device identifiers, and data about how you interact with our website (collected via cookies and tracking tools).

2. How We Collect Your Data

We collect information in two main ways:

  • Directly from you: When you place an order, create an account, sign up for our newsletter, contact customer support, or leave a product review.

  • Automatically: Through cookies, Google Analytics, and similar tracking technologies as you navigate the site to help improve your shopping experience.

3. Why We Collect and Use Your Data

We use your personal information for purposes necessary to run our business and serve you, including:

  • Processing, packing, and delivering your orders.

  • Managing payments, refunds, and customer support inquiries.

  • Sending you order updates, tracking numbers, and transactional emails.

  • Sending you marketing communications and newsletters (only if you have explicitly opted in). You can opt out or unsubscribe at any time using the link at the bottom of our emails.

  • Improving our website functionality, security, and product offerings.

4. Sharing and Disclosing Your Information

We do not sell your personal information to third parties. We only share your data with trusted service providers who help us operate our e-commerce business, such as:

  • Delivery & Courier Services: To ship your orders within Australia and worldwide.

  • Payment Gateways: To process payments securely.

  • Marketing & Analytics Tools: Platforms like Mailchimp or Google Analytics to manage our newsletters and analyze site performance.

  • Legal Requirements: If required by Australian law or to protect our rights.

5. Data Security and Retention

We take reasonable technical and organizational steps to ensure your personal information is stored securely and protected from unauthorized access, misuse, or disclosure. We retain your information only as long as necessary to fulfill order requirements and comply with accounting or legal obligations.

6. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you, or to ask that we correct any inaccurate, outdated, or incomplete details. If you have an account, you can update your information directly, or you can contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly on this page with a revised “Last Updated” date.

Contact Us

If you have any questions, concerns, or wish to make a privacy-related inquiry or complaint, please contact us: