Shipping & Returns
Frequently asked questions
Explore Our FAQs for Everything You Need to Know About Our Products and Services.
Registration & Orders
Eve and Garden is a natural and organic skin and hair care brand dedicated to providing
high-quality, eco-friendly products to enhance your beauty routine. Our range includes hair
oils, hair moisturising sprays, shampoo, conditioner, and facial mist.
You can reach our customer support team via email at support@eveandgarden.com or
WhatsApp us at +61 0420366609, Monday through Friday, 9 AM to 5 PM AWST.
We accept Visa, MasterCard, American Express, Afterpay, and PayPal.
Cash on delivery is only available in Pakistan.
Once your order is shipped, you will receive an email OR WhatsApp with a tracking number.
Yes, we deliver worldwide. Shipping times and rates vary based on the destination.
If you need to change or cancel your order, please contact us as soon as possible via
WhatsApp at +610420366609.We can make changes or cancellations if the order has not yet been shipped.
We offer a return policy only if the product is damaged.
Change of mind is not acceptable for returns.
Not at the moment. We are working on it.
Please subscribe to our newsletter to know when it's available.
Sign up for our newsletter at the bottom of our homepage to receive updates on new
products, special offers, and more.
Currently, we are an online-only store. Stay tuned for potential future retail locations.
No, the onion smell is masked with lavender oil.
Our Onion Hair Oil is packed with sulfur, which helps strengthen hair and reduce breakage.
For added benefits, try the Onion Subtle Before Shower Hair Growth Spray to promote new
hair growth and reduce hair thinning.
Rosemary Bliss Hair Oil is renowned for its ability to stimulate hair growth and improve
scalp health. Pair it with our Rosemary Shampoo and Rosemary Conditioner for the best
results.
Fenugreek Hair Oil is rich in proteins and nicotinic acid, which promote hair growth and
prevent dandruff. Consistent use can keep your scalp healthy and dandruff-free.
Aloe Vera Obsession After Shower Hair Nourishing Spray moisturizes the scalp, soothes
irritation, and promotes healing. For deeper nourishment, try our Ginger Organica Hair Oil,before showering which improves circulation and promotes scalp health.
Coconut Muse After Shower Hair Moisturizing Spray deeply nourishes and conditions
hair, leaving it soft and shiny. It’s perfect for everyday use to maintain moisture and shine.
Just spray it on wet hair after shower and let it air dry.
Baby Hair Oil is formulated to moisturize and strengthen delicate hair, making it gentle and effective for your little one's scalp and hair. It is safe for all ages from 0 months onwards. Ithelps in treating cradle cap in babies.
Facial Galore Face Hydrating Mist is made with aloe vera, lavender water, rose water, and
neroli water, providing a burst of hydration and soothing your skin anytime you need it.
Our Facial Galore Face Hydrating Mist is gentle and suitable for all skin types, including
sensitive skin. It hydrates, soothes, and revitalizes your skin without irritating it.
Switch to organic skincare products like our Facial Galore Face Hydrating Mist, which
contains natural ingredients that nourish and protect your skin.
Shipping & Delivery
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on destination.
- Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. Free standard shipping is available for orders over $75
● 10-Day Return Period: You have 10 days from the date of receipt to return your
purchase.
● Condition: Items must be unused, unopened, and in their original packaging to be
eligible for a return.
● Return Process: To initiate a return, contact our customer service team at
support@eveandgarden.com. We will provide you with a return authorization and
instructions.
● Refunds: Once we receive and inspect your return, we will process your refund
within 5-7 business days. Refunds will be issued to the original payment method.
● Return Shipping Costs: Customers are responsible for return shipping costs unless
the return is due to a defect or error on our part. Change of mind is not eligible for
returns.
Privacy Policy
At EVe and Garden, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you
visit our website or make a purchase.
● Personal Information: When you make a purchase or create an account, we collect
information such as your name, contact number, email address, shipping address,
and payment details.
● Usage Information: We collect information about how you interact with our website,
including your IP address, browser type, and browsing history.
● To Process Orders: We use your personal information to fulfill and ship your orders,
process payments, and communicate with you about your orders.
● To Improve Our Services: We use usage information to understand how our
website is used and to improve our services and user experience.
● Marketing: With your consent, we may send you promotional emails about new
products, special offers, and other updates.
● Service Providers: We may share your information with third-party service providers
who assist us with order fulfillment, payment processing, and website analytics.
● Legal Requirements: We may disclose your information if required by law or in
response to legal requests.
We implement appropriate security measures to protect your personal
information from unauthorized access, disclosure, alteration, or destruction.
● Access and Correction: You have the right to access and correct your personal information.
● Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe
link in the email or contacting us directly.
● Data Deletion: You can request the deletion of your personal information by
contacting us.
Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated.
If you have any questions or concerns about this Privacy Policy, please
contact us at support@eveandgarden.com.